Although the digital reputation of financial services is worryingly poor, this is still an exciting industry to be associated with. My previous financial services career and current role at Instinct has enabled me to meet some incredibly interesting people, with one of my favourites being Graham Bentley, a former boss and now friend and mentor. […]
We created a slick and modern promotional website, which provides access to two market leading online tools. These interactive tools enable financial advisers and customers to explore WealthSelect funds and the Managed Portfolio Service in a completely new way.
When it comes to embracing digital and technology, financial services has been way behind the curve in comparison to other industries such as retail, travel and telecoms. The good news is that we’re seeing a few green shoots of innovation beginning to emerge, thanks to a vibrant and growing Fintech community in the UK. We […]
Instinct was asked to invent a fund trading game for financial advisers and investors, with a football management theme. We heavily influenced the development of the Fantasy Fund Football game, bringing Skandia's investment platform to life in a new way and attracting 10,000 players in year 1.
During my 10 years of working within the investment industry, there’s probably one thing that frustrated me more than anything else, and that’s the delivery of fund information to investors. Well I guess that’s not strictly true, as clearly the bureaucracy within a big financial services company could be pretty draining at times and the […]
The team delivered an online user experience for a brand new wealth management platform. After 21 months we helped to produce a platform experience that completely changed the way Skandia International interacts with financial advisers and customers across the world.
I read an interesting article in Money Marketing last Friday about banks and fund groups preparing an assault on the UK platform market. This is something that we’ve seen coming for a while and we know of banks and fund groups are certainly thinking about this at the moment. Unfortunately when it comes to banks […]
We created a simple and intuitive user experience for an established digital platform. Our platform redesign work strengthened Skandia's relationship with UK financial advisers, by making client management and business processes simple, efficient and engaging.
The Money Advice Service (MAS) was set up by the government in 2010 to provide consumers with financial education and advice. Over the past few years the MAS has received a lot of criticism over the way it performs its role, and on 30 May 2014 the government launched an independent review to assess its […]
Allowing advisers to risk profile and build portfolios away from the office was seen as a big win for Skandia. This app builds on the success of Portfolio Builder and provides a convenient, mobile way for financial advisers to service their clients from any location, regardless of internet access.
A recent article in This Is Money highlighted that 9 million drivers automatically renew their car insurance and could be saving £220 if they bothered to shop around. But even if you’re one of the remaining three quarters of us that decide to hunt for a bargain, you’ll be getting a pretty poor digital user experience […]
The team were asked to enable risk profiling and risk discussions – anytime, anywhere. We took an existing offline process and developed it into a cross-platform mobile solution. 'Appetite for Risk' supports the adviser's business processes, enables them to work more efficiently and service clients on the move.
‘The problem with financial services is that customers can’t touch and feel the end product’. This is a pretty good synopsis of a conversation I recently had with a client from AXA and having worked in financial services for nearly 15 years, this is a frustration that I’ve experienced first hand. The good news is, […]
We were tasked with developing a tool to raise awareness of the need to save for retirement. The Retirement Route Planner encourages people to play and experiment, in order to understand and better appreciate the need for an informed retirement plan.
The flat vs skeuomorphic debate reached a fever pitch in September 2013, when Apple followed Microsoft’s lead by launching IOS 7, featuring the new Jonny Ive inspired ‘flat’ design.
Instinct were brought in to create the UK's first platform comparison tool and bring pricing transparency to the UK investment platform market. Platformwatch enabled financial advisers to compare the prices and capabilities of the major UK investment platforms in one place online.
It’s widely accepted that many financial services companies are way behind the curve in terms of the digital user experience they provide, but it doesn’t need to be this way. By adopting a design-led approach to developing propositions, the digital bar can be raised significantly.
Skandia wanted to make risk profiling and portfolio construction an easier process. Portfolio Builder created efficiencies for financial advisers by reducing workloads and end investor meetings and won 'Best International Service Initiative' at the Professional Adviser International Fund & Product Awards 2012.
We come across many companies that describe themselves as being paralysed by their legacy systems. Often this is because their underlying technology and the front-end user interface have been built as one – probably many years ago.
In the week that Sebastian Vettel was crowned Formula One World Champion for the fourth year running, it feels like a good time to discuss how financial services is embracing digital. I can sense your puzzlement as I write this post, however if you bear with me, everything will become clear.
Here’s a prediction – data visualisation is set to become one of the most important and influential areas within the digital landscape. What is data visualisation and why is it so important, I hear you say?
Back in 2004, Yun Jong Yong, the then CEO of Samsung declared “Good design is the most important way to differentiate ourselves from our competitors”. This belief clearly had a positive effect on the fortunes of Samsung, who according to figures released in July 2013 enjoyed a dominant 28% global market share of new mobile phones […]